I N F O
Aesoterica is always made from ethically sourced Gemstones, including Diamonds, and 100% recycled Gold and Sterling Silver. There is structurally and visually no difference between "new" metal and recycled metal.
Each piece of jewelry is handmade by me in my studio in Winnipeg, Canada. Many of the pieces in the S H O P are made to order, one-of-a-kind and, unless indicated, will possess slight variations from what is shown in the photos. Production can take up to four weeks. Please contact me should you have any particular time constraints and I will do my best to accommodate.
For commissioned/custom pieces, timelines are set during the planning process.
It's normal for your jewelry to react with your environment, tarnish/show signs of oxidization and become dull over time. Please contact me if you would like advice on how to polish your jewelry.
I am usually able to repair, clean or polish anything you've purchased on this site. Please contact me with anything that needs attention and to find out what the cost for these services might be (dependant on the nature of the issue).
I recommend that you inspect your stone settings frequently. It's normal for stones to become loose and for the settings to require tweaking over time. Please contact me or another reputable jeweller if your stone settings need some love.
Ordering, Shipping & Payment
Commissions/custom pieces require a deposit of 50% or more dependant on the materials before manufacturing begins. The remaining amount must be payed before the piece is shipped out or upon collection.
Aesoterica ships worldwide. All orders are trackable and dispatched via Canada Post. Please contact me if you desire a form of shipping that you don't see listed at checkout. Occasionally packages can become lost or held up at your country's customs depot resulting in longer shipping times then indicated at checkout. Aesoterica cannot be held responsible for such matters but please contact me to help you (if possible) sort out any issues that may arise. All duties, customs charges, and import fees are the responsibility of the receiver.
If you are ordering from treaty 1 territory/within the city of Winnipeg and would like to pick up your order please contact me with this request prior to checking out to avoid paying shipping fees.
When your order is placed, you will receive an order summary and confirmation email to the address you've provided. When the order is shipped, you will receive another email with tracking information.
Aesoterica usually does not accept returns but please contact me with any reasonable issues that you might have!